Get help when something looks wrong

If a guide does not match your screen, check that you opened the right Notebook, Topic, or view. Search and filters can hide a Note or Card. See how to find work in Library.

Limits seen in the local app

• Insert image opens a file picker, but the upload fails after you choose a file. The image is not saved to the Note.
• In this check, Comments showed a service error, and Open markers could not load the marker list. The Note text and highlight remained visible; the comment and marker details could not be checked.
• Upload Cards may show Your Library workspace is unavailable. If so, the import did not start. Check Recent imports before trying the file again.
• The Map screen is not available in this build. You can still link two Topics with Add Related in the Topic's right-click menu. See how to connect Topics.
• Some language choices are not enabled for every account. Use only the choices currently shown in the app.
• The Languages page says its language lists are not enabled in this build. Packs returns to Home, so there is no pack catalog to browse here.
• In Reviews → Learning progress → Topic insights, Coverage opportunities may stay at Topic data is being prepared while other progress details load. No coverage result was available in this check.
• In one Review, the app briefly showed an unavailable-session message after the last answer, then opened the finished report. If this happens, check Reviews → Saved reviews → Completed before starting or grading again.

These limits were checked in the local app on 2026-11-11. Read Save and recover a Note for local drafts and save errors.

If an option is missing, check the page and item you opened first. A guide or old link does not make a hidden feature available in your account.

Report a mismatch

Choose Send feedback in the app. Include the page you were on, what you chose, and the message you saw. Do not include a private Note or other personal details in the report.

Find work in Library · Save and recover a Note